Station RoadKendalCumbria, LA9 6SATel: 01539 722660 Opt 1
Confidentiality is of the utmost importance to your doctor. Any conversation or information will always be treated in the strictest confidence.
During their work, staff may need to access patient information as part of their job. All attached staff are bound by a code of confidentiality, and no identifiable information about a patient is passed to anyone or any agency without the express permission of that patient, except when this is essential for providing care or necessary to protect somebody's health, safety or wellbeing.
The duty of confidentiality owed to a person under 16 is as great as that owed to any other person.
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.
We always try to provide the best service possible but there may be times when you feel this has not happened.
If you have any concerns or problems with the service offered, please contact Ellie Fowler, Practice Manager or Jude Rowley, Patient Service Manager at the Surgery who will be very happy to discuss your concerns and investigate the problem.
We will be very happy to either discuss your concerns in person or if you would prefer you can put them in writing.
We will acknowledge your complaint within two working days and aim to have examined your complaint within 10 working days. We will the write back to you to address your concerns, or we will invite you in for a meeting to discuss your concerns with a staff member
If you are complaining on behalf of someone else, then we need to know that you have their permission to do so, and we would therefore require a note signed by the person concerned
If you are unhappy with the result of the Practices investigation to resolve your concern or complaint you have the right to approach the Ombudsman on 0345 015 4033 or email@example.com or by letter to Millbank Tower, Millbank, London SW1P 4QP.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
You can also email us with a comment or suggestion by following the link below:
Email the surgery with a comment or suggestion
Have your say....
We would like to hear from you - If you would like to submit some online feedback about the surgery then you can do this at the following internet sites:
"NHS Choices" http://www.nhs.uk/services/gp/overview/defaultview.aspx?id=37019
Patient Reference Group
Or you can be part of our Patient Reference Group which discusses ways to improve patient services at the Surgery - if you would like to be part of this group then please complete the sign up form which can be accessed by following the link on the right hand side of the screen ("Patient Group") or by calling into Reception and picking up a form
Thank you for your time and feedback
This practice supports the Government’s NHS Zero Tolerance zone campaign.
Violence, threatening behaviour and verbal abuse is a growing concern. GPs and their staff have the right to care for others without fear of being attacked or abused.
Violent patients will be reported to the police and struck off the GP’s list.
We ask that you treat your GP and practice staff properly without violence or abuse.
We are privileged to have been accepted as a Practice to train doctors wishing to specialise in General Practice. These doctors are with us for a period of 6 to 12 months to gain broad experience of general practice.
We also have pre-registration house officers joining us for four month periods in order to gain an insight into general practice. As part of this training process it is often necessary to videotape consultations for discussion with the supervising doctor. This is done with the patient's written consent during dedicated video surgeries.
The training partners are Dr S Frost and Dr R Scott
Link to the North Western Deanery website
CQC regulates Station House Surgery to provide care at Station House Surgery
Our last check in June 2016 showed that we are GOOD in all areas
Click to view the full report: http://www.cqc.org.uk/location/1-554247128
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